Refund Policy

Effective Date: 1/26/10

We are not able to issue a refund on any charge. Please make sure to cancel your monthly membership or trial membership at least one (1) day prior to the monthly membership renewal date if you do not wish to maintain your membership (see instructions below), as we cannot refund these transactions once they go through. All sales are final and cannot be refunded or returned.

Some trial and/or promotional offers require you to enter your Payment Information at time of registration so that, once your free trial period has ended, your paid membership will be automatically renewed on a month-to-month basis so you can continue to access the paid member services without interruption. If you do not wish to have your paid membership automatically renewed and charged to you, you must cancel your paid membership at least one (1) day prior to the expiration of your free trial period through the Manage My Child’s Account area of the Web site.

If you are on a recurring monthly paid membership plan, your paid membership will be automatically renewed on a month-to-month basis on the same day of the month every month so you can continue to access the paid member services without interruption. If you do not wish to have your paid membership automatically renewed and charged to you, you must cancel your paid membership at least one (1) days prior to day your membership renews each month. You may cancel your paid membership through the Manage My Child’s Account area of the Web site.